Improving Productivity & Performance in the Retail Sector: Getting it Done


The retail sector is extremely competitive and modern retailers have to wring every ounce of performance out of their stores and their staff. This book works through a number of approaches, tools and techniques to help retailers systematically address issues of productivity and performance, whilst also addressing the concerns of informed consumers about social and environmental issues. The book uses a number of practical exercises and an ongoing case study to help readers translate the content into practice and most Chapters include a section on “Getting It Done”.  Go direct to the book  on or


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